CasperBets Terms and Conditions

Welcome to CasperBets Online Casino. These Terms and Conditions govern your access to and use of our website, casino, live casino, sportsbook and virtual sports products. By registering an account, you confirm that you have read, understood and agree to be bound by these terms. If you do not agree with any part of this document, you must not use our services.

Operator Information and Licensing

At Casper Bets, we are operated by Equinox Holding N.V., a company registered in Curacao under registration number 164926. We hold a licence issued by the Curacao Gaming Authority, licence No. OGL/2024/620/0878 (B2C), issued 7 March with indefinite status. This licence was previously held as a provisional licence. Our CasperBets platform operates in accordance with the terms of this licence, and we are committed to conducting our business in a fair, transparent and responsible manner.

Eligibility and Account Registration

To create an account with us, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We at CasperBets require every player to register only one account. Duplicate accounts will be closed, and any funds may be forfeited. When you sign up at Casper Bets, we ask you to provide accurate and complete information, including your name, date of birth, address and contact details.

• We do not accept registrations from residents of the USA and its dependencies, France, the Netherlands, Ukraine (including temporarily occupied territories), Curacao, Aruba, Sint Maarten, Bonaire, Sint Eustatius, Saba, Dutch West Indies, Statia, Singapore, Kosovo, Israel, Moldova, Nigeria, Iran, Iraq or North Korea.
• Our CasperBets casino restricts welcome bonus eligibility for players from Brazil, Chile, Albania, Bulgaria, Mexico, Bosnia and Herzegovina, Peru, Japan, India, Indonesia, Ecuador, Bangladesh and Argentina.
• You agree that we may verify your identity at any time, including before processing a withdrawal.

Deposits and Payment Methods

Our accepted deposit methods include debit and credit cards, e-wallets and bank transfer. Third-party deposits are not allowed under any circumstances. When you use CasperBets, we require deposits to be made in your own name using a payment method registered to you. Minimum deposit amounts vary by currency, starting from 20 EUR or its equivalent in NZD, AUD, CAD, CHF, DKK, NOK, BRL, PLN or HUF.

Withdrawals and Verification

Withdrawals at CasperBets Online Casino are paid using the same method used for deposit wherever possible. We apply the following limits to protect our platform and our players:

• Per transaction: 500 EUR
• Per 24 hours: 500 EUR
• Per week: 3,500 EUR
• Per month: 15,000 EUR

Only one pending withdrawal request per payment method is permitted, and depending on the method, one withdrawal request per 24 hours applies. Wins exceeding 15,000 EUR are paid in monthly instalments of up to 15,000 EUR, while progressive jackpot wins are paid in full. We cap maximum daily winnings at 100,000 EUR, with the day counted from 00:00 to 23:59 GMT. We require the deposit amount to be wagered five times before any withdrawal is processed.

Before your first withdrawal, our Risk Department will conduct Know Your Customer (KYC) verification. We may request pictures of your credit card (both sides, with the first six and last four digits visible and remaining digits and CVV/CVC hidden), a bank statement, a copy of a personal identification document, proof of address and proof of ownership of any other payment method used. Certified copies of a passport or ID card, phone verification and face verification may also be requested before we release a payout. We reserve the right to request one-time password verification via phone, WhatsApp, SMS or e-mail, sent exclusively to the contact details provided at registration.

Our Risk Department may delay a withdrawal for up to 14 business days to conduct additional account checks or review game sessions with third-party providers. Accounts left unused for 12 consecutive months may be deleted, with remaining funds and bonuses confiscated. We process withdrawals within 24-48 hours after successful KYC verification, and our finance department handles withdrawals Monday to Friday, 09:00-17:00 (GMT+1).

Bonuses and Promotions

At CasperBets, we offer a range of promotional offers, including our Casino Welcome Pack of 500% up to 3,000 EUR plus 500 free spins across your first three deposits. On each deposit, you may select Boost, Super Boost or Mega Boost. Our CasperBets casino also provides a single first-deposit offer of 150% up to 1,000 EUR plus 75 free spins, and a Welcome Sport Bonus of 100% up to 300 EUR. Only one welcome offer can be selected at sign-up.

• Wagering requirement of the Casino Welcome Pack: x35 of the bonus; free spins winnings x40
• Maximum bonus bet: 5 EUR
• Maximum cashout: 5 times the bonus amount
• Bonus validity: 10 days
• Maximum withdrawal from free spins winnings: 20 EUR; from a no-deposit bonus: 25 EUR

We also run additional promotions, such as our Oktoberfest Special (275% up to 1,000 EUR plus 100 free spins), a Weekly Cashback of up to 25%, and gamified features including our Daily Bonus Map, Daily Missions, Achievements and Shop rewards. Each promotion carries its own wagering requirements and maximum withdrawal caps, which we display within the relevant promotion terms.

We at CasperBets Online Casino apply the following general bonus rules: only one active bonus may be held at a time, deposit bonuses are not cumulative, and wagering contribution is 100% for slots and 0% for all other game categories. Amatic and Playson slots cannot be played with a bonus balance, and live casino games are unavailable while an active bonus is in place. Casino bonus funds cannot be used for sports betting, and an unused bonus cannot be activated after you submit a withdrawal request.

Loyalty Program and VIP Club

Our loyalty program rewards you with one point for every 100 EUR wagered. Points can be redeemed in our Shop for bonus money and free spins, subject to x50 wagering and a maximum withdrawal of five times the bonus. Our VIP Club at CasperBets features five levels, offering cashback ranging from 10% at entry level up to 25% at the highest tier. Higher VIP levels unlock faster withdrawals, a personal account manager and custom rewards tailored to your play style.

Game Fairness and Providers

Our CasperBets platform features over 6,600 games from more than 40 leading providers, including Hacksaw, Spinomenal, Kaga, BGaming, CQ9 and Playtech, among many others. We offer slots, live casino, jackpot games, table games, bonus-buy games, mini games, sports betting and virtual sports. All games available through us are provided by licensed and certified studios, and outcomes are determined by certified random number generators.

Responsible Gambling

We are committed to promoting responsible gambling. If you feel that your gaming habits are becoming problematic, we encourage you to contact our support team to discuss deposit limits, time-outs or self-exclusion options. You are responsible for monitoring your own play, and we provide tools to help you stay in control.

Account Suspension and Termination

We reserve the right to suspend or close your account if we suspect fraud, bonus abuse, multiple accounts, or a breach of these terms. In such cases, we may withhold winnings and confiscate bonus funds. You agree that any decision we make regarding suspected misuse will be final, subject to applicable regulatory review.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access to our platform. To the fullest extent permitted by law, we shall not be liable for any indirect, incidental or consequential damages arising from your use of our services, including losses related to technical malfunctions or third-party payment providers.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory changes or improvements to our services. We recommend that you review this page periodically. Continued use of CasperBets after any changes constitutes your acceptance of the revised terms.

Contact Us

If you have any questions about these Terms and Conditions, our support team is available via live chat, e-mail at support@casperbets.com, or through our contact form. We at CasperBets Online Casino are here to assist you with any concerns regarding your account, deposits, withdrawals or bonuses.