CasperBets Privacy Policy

At CasperBets Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you register with us, deposit funds, play our games or contact our support team. By creating an account, you agree that we may process your data as described below.

Who We Are

CasperBets is operated by Equinox Holding N.V., a company registered in Curacao under number 164926, and licensed by the Curacao Gaming Authority under licence No. OGL/2024/620/0878 (B2C). Wherever we refer to "we", "us" or "our" in this policy, we mean CasperBets Casino and its operator, Equinox Holding N.V. If you have any questions about how we handle your data, our team is available through live chat, our contact form, or by e-mail at support@casperbets.com.

Information We Collect

When you sign up for an account, deposit, or play at CasperBets, we collect several categories of personal information necessary to provide our services and comply with our legal obligations.

• We collect registration details such as your full name, date of birth, e-mail address, phone number and country of residence.
• We gather identity verification documents, including copies of your ID or passport, proof of address, and bank statements as part of our KYC procedures.
• We record payment information, such as card details (with sensitive digits masked), e-wallet data and bank transfer records.
• We track your gaming activity, including deposits, withdrawals, wagering history and bonus usage, to improve our services and detect irregular behaviour.
• We may collect technical data such as your IP address, device type, browser and login timestamps for security purposes.
• We may request phone, WhatsApp, SMS or e-mail verification (OTP) sent only to the contact details you provided at registration.

How We Use Your Information

Here at CasperBets, we use your personal data for legitimate business purposes connected to operating our casino, sportsbook and live casino platform.

• We use your data to verify your identity and age, in line with our licensing obligations.
• We process your information to manage deposits, withdrawals and bonus eligibility, including checking whether your country is excluded from welcome offers.
• Our Risk Department may review your account activity, game sessions with third-party providers, and payment history to prevent fraud or money laundering.
• We use your contact details to send important account notifications, security alerts and, where you have opted in, promotional offers.
• We may use your data to comply with regulatory reporting requirements under our Curacao Gaming Authority licence.

Legal Basis for Processing

Our processing of your personal data is based on the necessity to perform our contract with you, our legitimate interest in preventing fraud and securing our platform, your consent where required for marketing communications, and our obligation to comply with anti-money-laundering and licensing regulations. At CasperBets Casino, we only process data that is relevant and necessary for these purposes.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate our services.

• We share data with payment providers to process deposits and withdrawals through cards, e-wallets and bank transfers.
• We may share information with identity verification and KYC service providers to confirm your documents.
• Our game providers, such as those offering slots, live casino and sports betting products, may receive limited data needed to deliver gameplay.
• We may disclose data to regulators, law enforcement or auditors when legally required, including the Curacao Gaming Authority.
• We at CasperBets may share information with fraud-prevention and risk-management partners to protect our platform and players.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax and regulatory obligations. Please note that accounts unused for 12 consecutive months may be deleted, and any remaining funds or bonuses may be confiscated in accordance with our terms. Our CasperBets records related to KYC, transactions and communications may be kept even after account closure where required by law.

KYC and Verification Documents

To comply with our licensing conditions, we may request additional documents before processing your first withdrawal, including pictures of your card (with only the first six and last four digits visible), bank statements, proof of identity, and proof of ownership for any payment method used. We may also request certified copies of your passport or ID, along with phone or face verification. Our Risk Department may delay a withdrawal for up to 14 business days to complete these checks and review game sessions with third-party providers.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and analyse how you interact with our casino, live casino, and sportsbook sections. You can manage cookie settings through your browser, though disabling certain cookies may limit some features of our platform. For more details, please refer to our separate Cookie Policy.

Data Security

We at CasperBets take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our security measures include encrypted data transmission, restricted internal access to sensitive information, and regular monitoring of our systems. While we strive to protect your information, no method of transmission over the internet is completely secure, and we encourage you to keep your login credentials confidential.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to respect these rights wherever applicable.

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request that we delete your data, subject to our legal retention obligations.
• You may object to certain processing activities, such as marketing communications.
• You may withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact our support team at support@casperbets.com, and we will respond within a reasonable timeframe.

Restricted Jurisdictions

Our services are not available to residents of certain countries, including the USA and its dependencies, France, the Netherlands, Ukraine, and several other listed territories. If you access CasperBets from a restricted jurisdiction, we reserve the right to close your account and limit our processing of your data to compliance purposes only.

Children's Privacy

Our casino is intended strictly for adults. We do not knowingly collect personal data from anyone under the legal gambling age in their jurisdiction. If we discover that a minor has registered an account, we will close it immediately and remove the associated data where legally permitted.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically. Your continued use of CasperBets Casino after changes are published constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please reach out to our support team via live chat, our contact form, or by e-mail at support@casperbets.com. We are committed to addressing your privacy concerns promptly and transparently.